Policy
Refund & Replacement Policy
At Loaded PC, we provide digital access, downloadable files, setup guidance, and support. Because digital products/services can be accessed or downloaded instantly after delivery, we follow a strict refund and replacement policy.
No Cash Refund Policy
Once the order has been delivered or access has been provided, cash refunds are generally not available.
This is because digital access/files can be downloaded or used after delivery, and they cannot be returned like physical products.
Replacement/Support May Be Provided
Loaded PC may provide replacement or support in eligible cases only.
Eligible cases may include:
- Wrong item/access delivered.
- Dashboard/account access issue from our side.
- Download/access file issue from our side.
- Link/access not working due to our side.
- Order delivered incorrectly.
Replacement Claim Time
Replacement or issue claim must be made within 24 hours of delivery.
After 24 hours, claims may not be accepted.
Cases Not Eligible for Refund or Replacement
Refund or replacement will not be provided in the following cases:
- Customer's PC does not meet system requirements.
- Customer did not check minimum/recommended requirements before ordering.
- Customer selected the wrong game.
- Customer changed mind after delivery.
- Customer's internet issue.
- Customer's Windows/software issue.
- Antivirus, storage, driver, or system-level issue from customer side.
- Game lagging due to low PC specifications.
- Customer failed to follow the provided guide properly.
- Issue reported after 24 hours.
System Requirements Responsibility
Every customer must check the minimum and recommended system requirements before placing an order. Loaded PC will not be responsible if the customer's PC does not support the selected game.
Support First Approach
If you face an issue, our team will first try to guide you through WhatsApp or remote support. Replacement will only be considered if the issue is confirmed to be from Loaded PC side.