Help Center
Frequently Asked Questions
Common questions about Loaded PC orders, delivery, account access, installation support, replacements, and refunds. If you still need help, message our support team and we will guide you quickly.
Loaded PC is a digital PC gaming platform that provides game access, download guidance, setup instructions, and support for PC users.
You can select your game from our website and click on the Buy Now button. You will be redirected to WhatsApp, where our team will guide you about payment and order confirmation.
We accept Easypaisa, JazzCash, bank transfer, and online transfer.
After payment approval, delivery is usually completed within 30 to 60 minutes. In many cases, access may be provided even faster.
After order confirmation, your selected game/access will be available through your Loaded PC account/dashboard. In some cases, details may also be shared through email or WhatsApp support.
Yes, account/dashboard access may be required so you can access your purchased/downloadable items easily.
Yes, we provide basic installation guidance with the order. If needed, first-time remote support may also be provided.
Yes, first-time remote support may be available through AnyDesk or a similar remote support tool.
First-time setup support is free for the purchased item. Extra support or repeated support may depend on the case.
Some games may work offline, depending on the game type and details mentioned on the product page. Please check the product page before ordering.
Yes. Customers must check minimum and recommended system requirements before placing an order. If your PC does not meet the requirements, the game may not run properly.
If your PC does not meet the required specifications, Loaded PC will not be responsible for performance, lag, crash, or launch issues. Please check requirements before buying.
Due to the digital nature of the product/service, cash refunds are generally not available. Eligible cases may receive replacement or support.
Replacement can be claimed within 24 hours only if there is an eligible issue, such as wrong access delivered, dashboard access issue, or file/access issue from our side.
You may need to provide your name, WhatsApp number, game name, payment screenshot, and email if required.
Yes, you can pause and resume your download anytime if the supported download method or software allows it. This is helpful for users with slow or unstable internet connections.
If you have made the payment but your order is not confirmed, please contact us on WhatsApp with your payment screenshot, game name, and order details. Our team will verify your payment and resolve your issue as soon as possible.
For remote installation support, you need a stable internet connection, your PC/laptop, and remote support software such as AnyDesk. Our team will guide you and help with the first-time setup.